Privacy Policy

Jump 2 It Pressure Washing (“we,” “us,” or “our”) operates the website www.jumpin2clean.com and provides professional pressure washing services in Greensboro, NC and surrounding areas. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for services.

By using our website or submitting your information through any of our contact forms, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, email address, and phone number
• Property information: Service address and property details
• Service requests: The type of service you are requesting and any project details you share
• Communications: Messages, questions, or feedback you send us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web analytics tools (including Vercel Analytics and Microsoft Clarity) and is used to understand and improve our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and service inquiries
• Schedule and confirm appointments
• Communicate with you about your project before, during, and after service
• Send follow-up messages, including requests for reviews
• Improve our website and services based on usage patterns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: We use trusted third-party tools to manage our website, process form submissions, and communicate with customers. These providers only access your information as needed to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic. This includes:

• Vercel Analytics: We use Vercel's privacy-friendly analytics to count visits and page views in aggregate. It does not use cross-site tracking cookies and does not collect personally identifiable information.
• Microsoft Clarity: We partner with Microsoft Clarity to understand how visitors use our website through behavioral metrics, heatmaps, and session replay. Clarity captures website usage data using cookies and similar technologies; sensitive input fields are masked. We use this information to improve our website and services. For more on how Microsoft collects and uses your data, see the Microsoft Privacy Statement.

Most browsers let you refuse or delete cookies through your browser settings, which limits cookie-based tracking such as Microsoft Clarity. You can also browse in a private/incognito window to reduce tracking.

5. SMS/MMS Communications

Jump 2 It Pressure Washing may send SMS and MMS messages to customers and prospective customers who have provided their mobile phone number and consented to receive text communications from us.

How We Collect Mobile Numbers & Obtain Consent

We collect mobile phone numbers and obtain your express opt-in consent to receive text messages when you: submit a contact or free-estimate form on this website that includes an SMS consent disclosure and checkbox; provide your number and agree to receive texts when you call, text, or speak with us; or otherwise opt in to text communications in the course of doing business with us.

We only send SMS/MMS messages to individuals who have opted in, and your consent to receive marketing or promotional text messages is not a condition of any purchase.

Types of Messages We Send

• Appointment reminders and confirmations
• Estimate follow-ups and job updates
• Promotional offers and seasonal discounts
• Review requests after service completion
• General customer service communications

Message Frequency

Message frequency varies. You may receive up to a few messages per month depending on your service activity and any active promotions.

Opt-Out / Unsubscribe

You can opt out of SMS/MMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive non-essential texts. To re-subscribe, reply START. For help at any time, reply HELP or contact us at (336) 676-3221.

Carrier & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Jump 2 It Pressure Washing is not responsible for any charges incurred from your carrier.

No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates under any circumstances.

The only sharing of mobile data is with the service providers that operate our messaging on our behalf (for example, our SMS/CRM platform), strictly to deliver the text messages you have requested. These providers are contractually bound to protect your information and may not use it for their own marketing.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, respond to your inquiries, and comply with our legal obligations. If you would like us to delete your information, please contact us using the details below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles on Facebook, YouTube, and TikTok). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Business: Jump 2 It Pressure Washing
• Location: 4805 Old Randleman Rd, Greensboro, NC 27406
• Phone: (336) 676-3221
• Email: keith@jumpin2clean.com