Privacy Policy

Jump 2 It Pressure Washing (“we,” “us,” or “our”) operates the website www.jumpin2clean.com and provides professional pressure washing services in Greensboro, NC and surrounding areas. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for services.

By using our website or submitting your information through any of our contact forms, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, email address, and phone number
• Property information: Service address and property details
• Service requests: The type of service you are requesting and any project details you share
• Communications: Messages, questions, or feedback you send us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web analytics tools (including Google Analytics) and is used in aggregate form to improve our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and service inquiries
• Schedule and confirm appointments
• Communicate with you about your project before, during, and after service
• Send follow-up messages, including requests for reviews
• Improve our website and services based on usage patterns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: We use trusted third-party tools to manage our website, process form submissions, and communicate with customers. These providers only access your information as needed to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic. This includes:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.
• Meta Pixel (Facebook): We use the Meta Pixel to measure the effectiveness of our advertising and to understand how users interact with our website after viewing our Facebook ads.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Most browsers also allow you to refuse or delete cookies through your browser settings.

5. SMS/MMS Communications

Jump 2 It Pressure Washing may send SMS and MMS messages to customers and prospective customers who have provided their mobile phone number and consented to receive text communications from us.

How We Collect Mobile Numbers

We collect mobile phone numbers when you submit a contact form, request a free estimate, call or text us directly, or otherwise provide your number in the course of doing business with us.

Types of Messages We Send

• Appointment reminders and confirmations
• Estimate follow-ups and job updates
• Promotional offers and seasonal discounts
• Review requests after service completion
• General customer service communications

Message Frequency

Message frequency varies. You may receive up to a few messages per month depending on your service activity and any active promotions.

Opt-Out / Unsubscribe

You can opt out of SMS/MMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive promotional or non-essential texts. To re-subscribe, reply START.

Carrier & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Jump 2 It Pressure Washing is not responsible for any charges incurred from your carrier.

No Sharing of Mobile Numbers

We will not share, sell, rent, or trade your mobile phone number with third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, respond to your inquiries, and comply with our legal obligations. If you would like us to delete your information, please contact us using the details below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles on Facebook, YouTube, and TikTok). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.